Service & Support
CONTACT US
Shenzhen Pros Light Co.,Ltd.
Tel:+86-755-29058965
Fax:+86-755-29412911
Skype:proslight
E-mail:sales@proslight.com
Add:F4, C Building, Wentao Industrial Park, Yingrenshi, Shiyan Town, Bao‘an District, Shenzhen, China
FAQ
 1) What are the main product of Pros Light? 

-led corn bulb
-led panel
-led retrofit kits
-led highbay light
-led tri proof light
-led floodlight

3) What is the main market for Pros Light? 
We are selling more to EU and North America because the markets have high quality standard for LED products. The rate is up to 80-90%. But other new markets are increasing demand of the new LED technology. We are also optimistic about the markets for other American Asian regions.


4) What LEDs do you usually use for your LED products? 
Mainly led brand we use is epistar, philips, cree
Mainly led driver we use is meanwell, philips and other chinese famous brand like lefuid etc.

5) What is Pros Light lead time? 
Usually we ship orders in 3-5work days for samples. But it will take a little longer if with heavy burden of production task. It also takes time if the product is not standard.


6) Can Pros Light do ODM or offer OEM product? 
Pros Light has gained a lot of experience on OEM and ODM projects.


7) Do you have warranty for products? 
Yes, we have 2,3 and 5 years warranty for different kinds of products. During the period, if customers have the approval showing product quality issues and if certified by Pros Light’s engineers, we would request customers to ship back the failure parts or we send the fittings for customer to repair the goods directly for free.  
Meanwell, we have a very strict quality control system in the whole proceed of material check, production line, test, after production etc. 
To learn more of each item‘s warranty period, please check the site "Warranty"

8) Does Pros Light design its products? 
Yes, Pros Light designs and assembles all the products we are selling. Our engineers have abundant knowledge of optics, electronics, mechanical and thermal management, as well as LED technology. Some of them have successful experience to design lighting products for world famous brands. Our basic principle to design internal driver and circuit is safety under EMC/UL list possibility and reliability.


9) How to buy Pros Light products? 
In most case we sell directly to customers worldwide by writing to sales at proslight dot com or make a call. We will respond with quick service maximum within 12 hours.
1. customer confirm which item and quantity need
2. our sales to make the proforma invoice 
3. after customer confirm the PI and arrange the payment, need send the swift to us
4. sales will arrange production according to confirmed PI, keep customer update the order status
5. after the order shipment, we will send the tracking no. or B/L etc. information to customer
6. sales will follow up the feedback of order and customer‘s usage, provide technical support and after-sale service

How to Pay Safty and Seurity

Western Union Information:
1). Intermediary: Western Union
2). Beneficiary First Name: Wen Zhao
3). Beneficiary Last Name: Zhang
4). Address: Shenzhen, China

 T/T Information:
1) Beneficiary Bank: HSBC Hong Kong 
2). SWIFT CODE: HSBCHKHHHKH
3). Bank Address: NO.1, QUEEN’S ROAD CENTRAL, CENTRAL, HK
4). Beneficiary: PROS LIGHT CO.,LIMITED
5). Account No: 509-732327-838

Copyright © 2016 Shenzhen Pros Light Co., LTD. All Right Reserved
Links:LED high bay lightLED corn lightLED retrofit kitsLED panel lightLED tri-proof lightLED flood lightUFO LED high bay light,LED corn lampLED highbay lightLED corn bulb